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Let's meet Paxxy:
Your new way to ride through all New York City streets.

Every detail is designed around your comfort and safety.

FAQ

Frequently asked questions

Let's meet Paxxy: your new way to ride through all New York City streets. Every detail is designed around your comfort and safety.

For drivers

What do I need to become a driver with Paxxy?

To start driving with Paxxy, you’ll need a valid driver’s license, your identification documents, and the basic experience required by our platform. You can complete the entire onboarding process right inside the Paxxy app.

Can I choose my own driving schedule?

Yes, absolutely. With Paxxy, you decide when to go online and how long you want to drive. No fixed shifts, no pressure—just the flexibility you need.

How can I contact support?

You can reach the Paxxy Support Team at support@paxxy.app—We’ll get back to you as quickly as possible to help you with anything you need.

What safety measures does Paxxy take?

Your safety is a priority for Paxxy. Each ride is tracked in real time, and you’re able to review passenger details before accepting a ride. We also check driver documentation and driving history to help maintain a secure environment for everyone. If something doesn’t feel right during a ride, you can contact us at support@paxxy.app—we’re here to support you.

For passengers

Can I advertise my business on Paxxy?

Absolutely! If you own a business in New York City and want to reach more people, grow your sales, or get your brand in front of thousands of daily riders, Paxxy can help. Visit our partnerships page or reach out to us at partnerships@paxxy.app for more information.

Does Paxxy offer airport rides?

Yes. Paxxy offers rides to and from New York City's main airports: JFK, LaGuardia (LGA) and Newark Liberty International Airport (EWR). Whether you're catching an early flight or just landed in the city, we'll get you there comfortably and on time.

Can I book a ride by phone or via web?

Yes! At Paxxy, you have three ways to book your ride: through the app, online at paxxy.app, or by calling us directly at +1 (844) 440-2860. Our support team is available Mon–Fri, 9 AM–6 PM, with an AI Assistant available Sat–Sun. Choose whichever works best for you.

How do I contact Paxxy support?

Just email support@paxxy.app—and our Paxxy team will help you as soon as possible.

How do I request a ride with Paxxy?

Requesting a ride with Paxxy is quick and intuitive. Open the app, enter your pickup point and destination, choose the service that fits your needs—Paxxy Ride, Paxxy Green, Paxxy XL, or Paxxy Black—and confirm. A nearby driver will be matched with you in seconds.

What ride options are available?

Paxxy offers a variety of options: compact cars, sedans, SUVs, vans, and premium executive vehicles. Your assigned vehicle will depend on the category you select and the availability around you.

Are the drivers licensed and experienced?

Yes. Every Paxxy driver holds a valid license and goes through background checks before joining the platform. We take your safety seriously and work to ensure every Paxxy ride feels reliable, professional, and comfortable.

Where is Paxxy available?

Paxxy is currently available in New York City—Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. We’re actively working on expanding to more places soon.

What payment methods does Paxxy accept?

You can pay for your Paxxy ride with cash, Zelle, Apple Pay or with a credit/debit card directly in the app. More digital payment methods are coming soon to make your experience even smoother.

For businesses

Partner with Paxxy

Reach thousands of riders near your location at $0 cost in your first three months.
Support

Need help with a ride?

Answers for riders and drivers, articles and our latest policies.
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