Last Updated: October 2, 2026
This Paxxy Driver Addendum (the "Addendum") forms part of the Paxxy Terms of Service and Use (the "Terms") and, together with them, makes up the agreement between you and Paxxy LLC ("Paxxy") for providing transportation services through the Paxxy Platform (the "Agreement"). Capitalized terms not defined here have the meaning given in the Terms. This Addendum replaces any previous version of the Paxxy Driver Addendum and any earlier compensation or commission program you may have accepted.
In this Addendum, "Transportation Services" means the rides you provide to Riders through the Platform.
1. Relationship with Paxxy and TLC Requirements
You provide Transportation Services as an independent contractor. You are not an employee, agent, or partner of Paxxy. You decide when to connect to the Platform and which ride requests to accept.
To provide Transportation Services in New York City, you must at all times:
- Hold a valid TLC For-Hire Vehicle driver license and a valid New York driver's license.
- Drive a vehicle with a valid TLC For-Hire Vehicle license, affiliated with Paxxy's Black Car Base (license B03753) as required by TLC rules.
- Maintain the insurance required by TLC and New York State law.
- Keep your licenses, vehicle registration, insurance, inspections, and any other required documents current and uploaded to the Platform.
Paxxy may automatically block your access to ride requests if any required document expires or cannot be verified, until a valid document is provided. You must notify Paxxy immediately of any suspension, revocation, summons, or change affecting your TLC license or vehicle.
You must comply with all TLC rules, including those on Rider safety, accessibility, service animals, non-discrimination, and record keeping.
2. Driver Payout
You are entitled to a payout for the Transportation Services you perform, as described in this Addendum (the "Driver Payout").
Driver Fare Upfront. In most cases, before you accept a ride request you will see the fare you will receive for that trip (the "Driver Fare Upfront"). It is calculated from factors including estimated time and distance, vehicle type, service type (Paxxy Ride, Paxxy Green, Paxxy Black, Paxxy XL, Paxxy Black XL), the pickup location, and real-time market conditions. You will be paid the Driver Fare Upfront once you accept and complete the trip, unless the trip changes significantly.
Fixed Fare and Adjusted Fare. Paxxy uses a fixed fare model. The amount you receive for a completed trip does not change because of traffic or actual trip duration. If the Rider changes the destination or adds stops during the trip, you will receive an "Adjusted Fare": a new fixed fare calculated by Paxxy from a base amount plus adjustments for the new destination and recalculated distance. The Adjusted Fare may be higher or lower than the original Driver Fare Upfront.
Fare Card. Where applicable, the base fare, pickup amounts, and time and distance rates are shown on a fare card in your Driver app (the "Fare Card"). If your Fare Card states it, you may earn additional amounts based on the time and distance between accepting a request and picking up the Rider, including any pickup bonus based on estimated time of arrival. Fare Card amounts may vary by location, vehicle type, service type, and market conditions. The fares of the market where you pick up the Rider apply to that trip.
Cancellations and no-shows. If a Rider cancels after you have accepted a request, or does not show up, you may receive a cancellation or no-show payment under the Terms, in the amount shown on your Fare Card.
Fare Card amounts may change at Paxxy's discretion. Paxxy will show updated amounts in the Driver app before they apply. Continuing to accept rides after a change means you accept it.
3. Additional Payments
In addition to the Driver Fare, you will receive, where applicable: (i) all tips Riders give you, (ii) surcharges Paxxy collects on your behalf, (iii) tolls Paxxy collects on your behalf, and (iv) bonuses, incentives, or other payments under Section 4.
4. Incentive Programs
Paxxy may offer incentive programs, such as streak rewards, peak-hour earnings guarantees, acceptance bonuses, and pickup bonuses ("Incentive Programs"). Each Incentive Program has its own eligibility rules, duration, and payment conditions, which are shown in the Driver app or communicated to you before the program applies.
Unless the specific program says otherwise:
- Incentives are earned only on genuine, completed trips taken by real Riders, or on the activity the program defines.
- Paxxy may change, pause, or end any Incentive Program at any time, without affecting incentives already earned under its rules.
- Participation does not guarantee any minimum earnings beyond what the program expressly states.
- Incentives obtained through fraud, fake trips, multiple accounts, location manipulation, or coordination with Riders or other Drivers are forfeited, and Paxxy may recover them under Section 11.
5. Payments, Adjustments, and Settlement
Paxxy collects payments owed to you by Riders and other third parties as your limited payment collection agent. Paxxy's receipt of a payment satisfies the payer's obligation to you.
Paxxy may adjust or withhold all or part of a Driver Fare or other payment (excluding tips, and except where prohibited by law):
- If Paxxy determines that you attempted to defraud or abuse Riders, Paxxy, or the payment networks, including under Section 11.
- To resolve a Rider complaint, for example if you took an inefficient route or did not end the trip in the app when it ended.
- If you end a trip at a location other than the destination set in the app.
- To recover a chargeback or a payment made to you in error.
Paxxy will exercise this right fairly, will show any adjustment in your earnings statement, and you may dispute it by writing to support@paxxy.app within 30 days.
Paxxy will make reasonable efforts to pay your earnings at least once a week. Payments do not include interest and are net of amounts Paxxy is required by law to withhold. Payments may be delayed while your merchant account is under verification, as described in Section 8.
6. Rider Charges
Paxxy charges the Rider an amount calculated by Paxxy for the Transportation Services you provide (the "Rider Charges"). Rider Charges are quoted upfront at the time of the request as a fixed fare, calculated from factors including demand and estimated distance and time.
Unless Paxxy informs you otherwise, Rider Charges include the Driver Fare, applicable tolls, the fees retained by Paxxy (the Service Fee and Platform Fee described in Section 7), and any Third-Party Fees. "Third-Party Fees" means amounts Paxxy is required by law or agreement to collect and remit to third parties, such as the Black Car Fund surcharge, the New York State congestion surcharge, the MTA congestion relief zone toll, airport fees, and applicable sales taxes. Riders may add a tip, which is paid to you in full.
7. Paxxy Commission
In exchange for facilitating your Transportation Services, you agree to pay Paxxy, and allow Paxxy to retain, a fee for each trip made up of a service fee ("Service Fee") and a platform fee ("Platform Fee"), together the "Paxxy Commission."
The Service Fee is a fixed amount per trip, as established in the Terms at the time of the trip.
The Platform Fee is a variable amount equal to the Rider Charges minus: (i) the Driver Payout, (ii) tolls and surcharges collected on your behalf, (iii) the Service Fee, (iv) Third-Party Fees, and (v) bonuses or incentives paid to you for that trip. If (i) through (v) exceed the Rider Charges for a trip, no Platform Fee is charged for that trip, and the difference is treated as an adjustment to the Platform Fee or to another payment owed to you. The Platform Fee may include Event Fees, as determined by Paxxy, based on the pickup or drop-off location.
For convenience, Paxxy may collect the Service Fee and Event Fees directly from Riders on your behalf. Paxxy may report the Paxxy Commission to you weekly in aggregate in your earnings statement. Paxxy may charge other one-time, recurring, or periodic fees, which will be communicated to you before they are incurred.
8. Payment Processing
Paxxy uses Finix Payments, Inc. ("Finix") as its payment processor. To receive payments through the Platform, you must open and maintain a merchant account with Finix through the Platform (your "Merchant Account"), and you agree to the Finix terms that apply to it, as amended from time to time (the "Finix Terms").
You authorize Paxxy to create and manage your Merchant Account on your behalf, and to take all actions on it needed to provide the services described in the Agreement. You agree to provide accurate and complete information about yourself and your business, and you authorize Paxxy to share that information and your transaction information with Finix.
Verification and document requests. Finix or Paxxy may ask you to provide additional information or documents to verify your identity, business, or bank account, as required by law and card network rules. You must provide them promptly. Until your Merchant Account is verified, or while it is under review, your payouts may be delayed or held, and Paxxy is not responsible for the delay. If you do not provide the requested documents within the time indicated, Paxxy may suspend your access to ride requests.
Paxxy may change payment processors, or use additional or backup processors, at its discretion. If it does, you agree to complete any onboarding the new processor requires.
9. Promotions and Coupons
Paxxy may offer promotions or coupons to Riders. Your Driver Fare is not reduced by any discount or promotion applied to the Rider.
10. No Additional Amounts
Paxxy and its affiliates invest in advertising and promotion to attract new and existing Riders and increase demand for Transportation Services. These investments do not give you any right to payment beyond the amounts described in this Addendum.
11. Fraud, Fake Trips, and Reporting to Law Enforcement
Paxxy actively monitors the Platform for fraudulent activity by Drivers. Fraudulent activity includes, but is not limited to:
- Requesting, accepting, or completing fake or simulated trips, including trips requested from your own or a related Rider account.
- Coordinating with Riders, other Drivers, or third parties to create trips without genuine transportation, or to trigger cancellation, no-show, or incentive payments.
- Manipulating GPS or location data, or using software, emulators, or devices that alter the Platform's operation.
- Using multiple Driver accounts or devices, sharing your account, or letting another person drive under your account.
- Obtaining bonuses, incentives, streak rewards, or referral rewards through any deceptive means.
- Using stolen or unauthorized payment methods on Rider accounts, or providing false information or documents to Paxxy or Finix.
- Charging Riders directly in cash or through any other channel for the fare.
Reporting. Paxxy will report confirmed fraudulent activity to the New York City Police Department and other competent law enforcement authorities. Paxxy may also notify the TLC and its payment processor.
Cooperation and disclosure. Paxxy will cooperate with any resulting investigation and may disclose trip records, location data, payment records, device information, account information, and communications to law enforcement, the TLC, and its payment processor, as permitted by applicable law and the Privacy Policy.
Account and payment measures. Separately from any report, Paxxy may withhold, adjust, or reverse any Driver Fare, bonus, or incentive associated with fraudulent activity, recover those amounts from future payouts, and suspend or permanently deactivate your account and any related accounts or devices.
By accepting this Addendum, you confirm that you have read and understood this Section.
12. Suspension and Deactivation
Paxxy may suspend or deactivate your access to the Platform if:
- Any required license, document, or insurance expires, is suspended, or cannot be verified.
- You commit fraud or any other serious violation of the Agreement.
- You engage in unsafe, discriminatory, or harassing conduct, or refuse service to a Rider with a service animal or mobility device.
- The TLC or another authority requires it.
Where reasonable and permitted by law, Paxxy will tell you the reason and give you an opportunity to respond. You may ask for a review of a deactivation by writing to support@paxxy.app.
13. Communications
As stated in the Terms, you agree to receive communications from Paxxy, its affiliates, and Riders by email, phone call, SMS, push notification, and in-app message, including through automated systems where needed to complete ride requests, maintain your account, and operate the Platform, as permitted by applicable law. This applies even if your number is on a federal or state Do-Not-Call registry.
You may also choose to receive promotional communications, such as news about features, promotions, earning opportunities, and industry updates. Promotional communications are voluntary and are not a condition of using the Platform. Message and data rates from your carrier may apply, and message frequency varies.
If you change or deactivate the phone number on your account, you must update it in the Platform so that messages are not sent to the new holder of your old number. To the extent permitted by law, Paxxy is not liable for undelivered, delayed, or misdirected messages.
How to opt out.
- Promotional SMS: reply STOP to any promotional message, or email support@paxxy.app with "I do not wish to receive promotional text messages."
- Promotional email: use the unsubscribe link, or email support@paxxy.app with "I do not wish to receive promotional emails."
- All texts and calls, including operational messages: email support@paxxy.app with "I do not wish to receive any text messages." Opting out of operational messages may prevent you from using essential features of the Platform, including receiving ride requests.
After your request is processed you may receive one confirmation message, and no further messages will be sent unless you re-enroll.
14. Language
This Addendum may be made available in Spanish for your convenience. If there is any conflict between the English version and a translation, the English version controls.
For questions about this Addendum, contact support@paxxy.app.
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