Last Updated: October 2, 2026
1. Acceptance of These Terms
These Terms of Service and Use in the United States, together with the applicable Privacy Policy (collectively, the "Terms"), constitute a legally binding agreement between you ("you" or "your") and Paxxy LLC, including its subsidiaries, affiliates, members, officers, and directors (collectively, "Paxxy," "we," "us," or "our"). These Terms govern your access to and use of our websites, the Paxxy passenger application, the Paxxy Driver application, the Paxxy Booking Web, and any other services offered by Paxxy (collectively, the "Platform").
Our Privacy Policy is expressly incorporated by reference into these Terms and forms an integral part of this agreement.
PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN PROVISIONS REQUIRING THAT DISPUTES BETWEEN YOU AND PAXXY BE RESOLVED THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION, AND THAT YOU WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION AGAINST PAXXY, SUBJECT TO YOUR RIGHT TO OPT OUT AS DESCRIBED IN SECTION 23.
BY CREATING AN ACCOUNT OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS.
If you do not meet the eligibility requirements or do not accept these Terms, you may not access or use the Platform.
If you use the Platform as a driver, these Terms apply together with the Paxxy Driver Addendum and any other agreement entered into for the provision of transportation services. If there is a conflict, the Driver Addendum prevails solely with respect to the transportation services. Any provision of these Terms not addressed in the Driver Addendum remains binding.
2. Scope of Paxxy's Services
Paxxy operates a technology platform that allows individuals seeking transportation ("Riders") to request rides from independent drivers ("Drivers") in the Paxxy network. Paxxy LLC also operates a for-hire vehicle base licensed by the New York City Taxi and Limousine Commission ("TLC") under Black Car Base license B03753 (the "Base").
All Drivers who provide rides through the Platform in New York City hold a valid TLC driver license, drive a TLC-licensed vehicle, and are affiliated with the Base as required by TLC rules. Drivers are independent contractors and are not employees of Paxxy.
When you request a ride, you provide your pickup location and destination. Paxxy offers the request to available Drivers based on estimated time of arrival, vehicle type, and other operational factors that Paxxy may define or adjust from time to time. Drivers decide whether to accept each request, and Riders decide whether to request, confirm, or cancel a ride.
Riders may also schedule rides in advance through the Platform or the Paxxy Booking Web. A scheduled ride is a request, not a guarantee. Paxxy will make reasonable efforts to assign a Driver, and will notify you through the Platform if no Driver is available.
To provide the service, Paxxy collects and processes information such as your current location, pickup point, estimated pickup time, destination, and ride preferences, as described in our Privacy Policy.
Paxxy complies with the obligations that apply to it as a TLC-licensed base. Except for those obligations and as otherwise required by law, Paxxy does not guarantee the punctuality or performance of any individual Driver, and each Rider and Driver is responsible for their own conduct during a ride.
3. Eligibility and Minors
You must be at least 18 years old and have full legal capacity to enter into binding agreements to create an account and use the Platform.
A Rider may request a ride on behalf of a minor who is at least 13 and under 18 years old, only through an account created and held by the minor's parent or legal guardian. The parent or guardian accepts these Terms on the minor's behalf, is responsible for explaining them to the minor, and assumes full responsibility for the minor's use of the service. Paxxy and Drivers may decline service to anyone under 18.
Paxxy may set additional eligibility requirements or limitations, which will be communicated through the Platform. Failure to read these Terms is not a valid excuse for non-compliance.
4. User Accounts and Verification
To use the Platform you must register and maintain an active account ("User Account"). Only one account per person is permitted. You may not create multiple, duplicate, or alternative accounts using different names, emails, phone numbers, devices, or payment methods. If your account is suspended or deactivated, you may not create a new one. Paxxy may deactivate duplicate accounts without prior notice.
During registration, Paxxy may require your full name, address, mobile phone number, email address, date of birth, a valid payment method, and a secure password. You agree to keep this information accurate and up to date, and to keep your login credentials confidential.
Verification and security controls. To protect Riders, Drivers, and the Platform, Paxxy may at any time:
- Require you to verify your phone number by a one-time SMS code before you can use the Platform or add a payment method.
- Limit the number of payment methods that may be added to an account, or linked to a single phone number or device.
- Request proof of identity, age, or ownership of a payment method, and deny or restrict access if verification fails or does not match your account.
- Block accounts, phone numbers, devices, or payment methods associated with suspicious or fraudulent activity, as described in Section 9.
You may not assign or transfer your User Account. You are responsible for all activity on your account unless there is verifiable evidence of unauthorized access, in which case Paxxy will determine at its discretion whether to waive your responsibility. Notify Paxxy promptly at support@paxxy.app if you suspect unauthorized use.
If a ride is requested or paid for by a third party (an individual or a business), that third party may receive trip details, including pickup and drop-off locations, vehicle type, charges and fees, Driver feedback, and any incidents during the ride. You consent to this sharing as a condition of using the Platform.
You are responsible for your own data or internet access and for using a compatible, up-to-date device. Your mobile carrier may charge data or messaging fees.
5. Charges for Paxxy's Services
Rides requested through the Platform generate charges that are paid by the Rider. Before you confirm a ride, the Platform shows you an upfront fare. The upfront fare is calculated from factors such as estimated distance and time, service type, demand, and market conditions. You are responsible for reviewing the fare before confirming.
The final charge may differ from the upfront fare if you change your destination or add stops during the ride, or if Additional Ride Costs apply (see below).
All ride payments must be made through the Platform. Cash or any other direct payment to the Driver for the fare is prohibited. The only exception is a voluntary cash tip.
Cancellations and no-shows
- Cancellation more than 2 minutes before the Driver's estimated arrival: no fee.
- Cancellation after the Driver has arrived, or within 2 minutes of the Driver's estimated arrival: a $4.50 cancellation fee.
- If you do not appear at the pickup location or do not take the ride: a $6.00 no-show fee.
Cancellation rules for scheduled rides are shown in the Platform at the time of booking.
Additional Ride Costs. The following may be added to your final charge, and may not be known when you request the ride:
- Tolls.
- Airport fees.
- The New York State congestion surcharge, and the MTA Central Business District toll for trips entering the Manhattan congestion relief zone.
- The Black Car Fund surcharge required under New York law.
- Applicable New York State and local sales taxes.
- Parking fees, event surcharges, and any other government-mandated fees.
Tips. You may tip your Driver in cash or through the Platform. 100% of tips paid through the Platform are passed to the Driver.
Vehicle damage and cleaning. If you, a passenger in your party, or your pet cause damage to the vehicle or require it to be cleaned beyond normal use, Paxxy may charge a repair or cleaning fee based on the nature and extent of the damage. Paxxy may request photographic or other evidence from the Driver before applying the fee. The fee will be charged to the payment method on your account, and you may dispute it under Section 7.
Paxxy may review any transaction and adjust the fare if it detects an error, a route deviation, or misuse of the Platform.
6. Payment Terms
Paxxy uses a third-party payment processor (the "Payment Processor") to process all payments made through the Platform. Paxxy's current Payment Processor is Finix Payments, Inc. ("Finix"). By using the Platform, you agree that your payment information will be shared with and processed by Finix and the card networks for the purpose of completing your transactions.
Paxxy may change its Payment Processor, or use additional or backup processors, at any time.
Payment information. When you add a payment method, you agree to provide accurate and complete information, including the card number, cardholder name, billing ZIP code or address, expiration date, and security code. You must be the authorized holder of any payment method you add.
Verification holds. When you add a payment method or request a ride, Paxxy may place a temporary authorization on your card to verify it, confirm available funds, and prevent fraud. Authorizations are not charges, though they may appear as pending. They are normally released by your bank. Paxxy is not responsible for fees your bank charges as a result of an authorization.
Paxxy may decline, limit, or remove a payment method that is rejected by the Payment Processor or the issuing bank, or that is associated with fraud signals.
7. Refunds, Credits, and Payment Disputes
Charges are generally final once a ride is completed. If you believe you were charged incorrectly (for example, for a ride you did not take, a fee that should not apply, or an incorrect damage fee), contact support@paxxy.app within 30 days of the charge. Paxxy will review your request and may, at its discretion, issue a full or partial refund or an account credit.
We ask that you contact Paxxy before filing a chargeback with your bank, so we can resolve the issue quickly. Paxxy will respond to chargebacks with available evidence, including trip records, GPS data, and communications.
Filing a chargeback for a ride you received, or filing false disputes to avoid payment, is a violation of these Terms and may be treated as fraud under Section 9.
Nothing in this Section limits any refund right you have under applicable law.
8. Promotional Codes
Paxxy may offer promotional codes. Unless stated otherwise in the specific promotion:
- Codes may only be used on the Platform, are personal, non-transferable, and have no cash value, except as required by law.
- Selling, trading, or publicly posting codes is prohibited.
- Codes may not be combined.
- If a code exceeds the ride amount, the remaining value is not carried over or refunded.
- Codes do not apply to Additional Ride Costs such as tolls, airport fees, taxes, or government surcharges.
- Each promotion may have additional conditions, which will be included in its communication.
Paxxy may cancel any code, reverse any discount, and recover any value obtained through fraud, multiple accounts, or other violations of these Terms.
9. Fraud Prevention and Reporting to Law Enforcement
Paxxy actively monitors the Platform for fraudulent activity. Fraudulent activity includes, but is not limited to:
- Using a stolen, unauthorized, or fraudulently obtained payment method, or testing payment cards through the Platform.
- Creating multiple, false, or impersonated accounts, or using another person's identity, phone number, or payment method.
- Abusing promotional codes, referral programs, or credits.
- Coordinating with a Driver or third party to create fake or simulated rides.
- Filing false chargebacks or disputes for rides that were received.
- Manipulating location data, the Platform, or its pricing.
Reporting. Paxxy will report confirmed fraudulent activity to the New York City Police Department and other competent law enforcement authorities. Paxxy may also notify the TLC, the card networks, issuing banks, and its Payment Processor.
Cooperation and disclosure. Paxxy will cooperate with any resulting investigation and may disclose account information, trip records, payment data, device and location data, and communications to law enforcement and the entities listed above, as permitted by applicable law and our Privacy Policy.
Account measures. Separately from any report, Paxxy may immediately suspend or permanently deactivate any account involved in fraudulent activity, block associated phone numbers, payment methods, and devices, cancel pending transactions or credits, and pursue recovery of any losses through all available legal means.
10. Ratings and Reviews
Riders may rate and review Drivers and the service on the Platform. Ratings and reviews must be fair, respectful, truthful, and free of offensive, discriminatory, or defamatory language. Paxxy does not verify the accuracy of ratings or reviews and may remove any that violate these Terms.
11. Feedback and Reporting of Violations
Riders and Drivers may report to Paxxy any conduct they believe violates these Terms, through the Platform or at support@paxxy.app.
If you file a complaint with local, state, or federal authorities, including the TLC, in connection with a ride, Paxxy may request a copy of that complaint and will cooperate with the authority as required by law.
If your account is suspended or deactivated for a violation of these Terms, Paxxy may remove ratings or reviews you posted.
12. Riding in a Driver's Vehicle
Safety. For the entire ride, you must wear your seatbelt, remain seated, keep your feet on the floor, and keep arms, legs, and other body parts inside the vehicle. If you do not follow these safety rules, you are responsible for any resulting injury or damage, to the extent permitted by law.
Personal belongings must be stored securely, following the Driver's instructions.
Transportation restrictions. You may not use the service to transport:
- Illegal or hazardous materials.
- Furniture or large household items.
- Any item the Driver reasonably considers unsafe or inappropriate to transport.
Rider conduct. During a ride you agree to:
- Treat the Driver and other passengers with respect.
- Refrain from offensive language, harassment, threats, or discriminatory behavior.
- Not carry firearms, illegal drugs, or contraband, and not violate any law.
- Not smoke, vape, or consume alcohol in the vehicle.
- Avoid any conduct that causes discomfort, harassment, or a sense of threat to others.
A Driver may end a ride, and Paxxy may suspend your account, if you violate these rules.
Child restraint systems. Where available, Paxxy may offer a ride option with a child safety seat. You are responsible for confirming that the seat is properly installed and that the child is correctly secured, and for complying with New York law on child restraints.
Pets. You may bring a small domesticated pet if the Driver accepts or you select a pet-friendly ride option, where available. The pet must be secured with a leash, harness, or carrier. You are responsible for any mess or damage caused by the pet, under Section 5.
13. Service Animals and Accessibility
Riders may travel with a service animal at no additional charge. Service animals do not require certification, and Drivers may not refuse a ride, charge an extra fee, or require proof of certification because a Rider is accompanied by a service animal. A Driver who refuses a Rider with a service animal will be subject to deactivation and may be reported to the TLC.
Drivers may not refuse service to a Rider who uses a wheelchair, walker, or other mobility device that can be safely stored in the vehicle.
To report an accessibility issue, contact support@paxxy.app.
14. Lost Items, Incidents, and Accidents
If you leave an item in a vehicle, report it through the Platform or at support@paxxy.app as soon as possible. Paxxy will try to put you in contact with the Driver, but is not responsible for items left in vehicles.
Any accident or incident during a ride must be reported to Paxxy within 24 hours. In an emergency, call 911 first. You agree to cooperate with any investigation conducted by Paxxy, the TLC, insurers, or law enforcement.
15. Communications
By creating an account, you agree to receive communications from Paxxy by email, SMS, phone call, and in-app or push notifications. These include operational messages needed to provide the service, such as verification codes, ride updates, and receipts.
You may also choose to receive promotional messages. Promotional messages are optional and are not a condition of using the Platform. You can stop promotional SMS at any time by replying STOP, and stop promotional emails by using the unsubscribe link or by writing to support@paxxy.app. Message and data rates may apply. Message frequency varies.
16. Data and Analytics
The Platform includes analytics and attribution tools that allow Paxxy to collect and analyze information about how the Platform is used. Paxxy owns its analytics code, and nothing in these Terms transfers any intellectual property in it.
Subject to our Privacy Policy, you grant Paxxy a worldwide, non-exclusive, perpetual, royalty-free license to collect and analyze information about your use of the Platform, generate statistics and reports, and provide personalized recommendations and improvements.
17. Termination
Paxxy may suspend or terminate your account or access to the Platform at any time if you violate these Terms, if required by law or by the TLC, or to protect the safety of Riders, Drivers, or the Platform. Where reasonable, Paxxy will notify you of the reason.
You may close your account at any time from the Platform or by writing to support@paxxy.app with your name, the email and phone number on your account, and the reason for closing it. Closing your account does not release you from obligations already incurred, including unpaid charges.
18. Compliance with Laws and Prohibited Conduct
You agree to use the Platform lawfully. You may not:
- Use the Platform for fraudulent or criminal purposes, or transport illegal or hazardous materials.
- Interfere with, overload, or disrupt the Platform.
- Threaten, harass, abuse, or discriminate against any person associated with Paxxy, including Drivers and staff.
- Make statements that incite violence or are discriminatory or defamatory.
- Impersonate another person or misrepresent your identity.
- Sell, rent, or transfer your account.
- Use fraudulent payment methods.
- Copy, modify, decompile, reverse-engineer, scrape, or create derivative works from the Platform, or use it to build a competing service.
Paxxy may investigate and take legal action against any violation of this Section, including reporting it to the competent authorities as described in Section 9.
19. Intellectual Property and Limited License
Paxxy and its licensors own all rights in the Platform and its content, including software, databases, text, graphics, images, and the design and organization of that content ("Paxxy Material"), and in the Paxxy names, logos, and trademarks ("Trademarks"). The Platform may include third-party and open-source software subject to its own license terms.
If you suggest features or improvements, Paxxy may use them freely, without compensation and without any confidentiality obligation, unless agreed otherwise in writing.
Paxxy grants you a limited, non-exclusive, revocable, non-transferable, and non-sublicensable license to use the Platform solely to access Paxxy's services. This license grants no ownership rights. All rights not expressly granted are reserved.
20. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." PAXXY DISCLAIMS ALL WARRANTIES NOT EXPRESSLY STATED IN THESE TERMS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Without limiting the obligations that apply to Paxxy as a TLC-licensed base, Paxxy does not guarantee that:
- The Platform will be available at all times, or operate without errors, delays, or interruptions.
- A Driver will be available for every request, including scheduled rides.
- The Platform will be free of viruses or harmful components, or work on every device or network.
- Location data shown on the Platform is exact. Location data is for general reference and should not be relied on where precise accuracy is critical.
Always verify that the vehicle, license plate, and Driver match the details shown in the Platform before entering a vehicle.
Paxxy protects your personal information as described in its Privacy Policy and as required by applicable law, including the New York SHIELD Act. Paxxy is not responsible for personal items left in vehicles.
21. Limitation of Liability
Paxxy is not in breach of these Terms, and is not liable, for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, extreme weather, epidemics, government actions, strikes, civil unrest, unavailability of Drivers, outages of third-party services, or unauthorized access to the Platform.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PAXXY AND ITS AFFILIATES, OWNERS, MEMBERS, MANAGERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST DATA OR THE COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PAXXY'S TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE PLATFORM, ITS SERVICES, OR THESE TERMS IS LIMITED TO THE AMOUNT YOU PAID FOR THE SPECIFIC RIDE THAT GAVE RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.
NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY FOR PERSONAL INJURY OR DEATH CAUSED BY GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, OR ANY OTHER LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
22. Indemnification and Disputes Between Users
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Paxxy and its affiliates, owners, members, managers, directors, employees, and agents (the "Indemnitees") from any claims, losses, liabilities, and expenses, including reasonable attorneys' fees, arising from your misuse of the Platform, your violation of these Terms, or your violation of any law or the rights of a third party.
If you have a dispute with a Driver, you agree to try to resolve it directly, and you may report it to Paxxy under Section 11. Paxxy may, but is not obligated to, help resolve disputes between Users. This Section does not limit any obligation Paxxy has under TLC rules to investigate complaints.
23. Governing Law and Dispute Resolution
Governing law. These Terms are governed by the laws of the State of New York, without regard to conflict of laws principles. Claims involving personal injury, sexual assault, or harassment are governed by the laws of the state where the event occurred.
Informal resolution first. Before starting arbitration, you agree to send a written description of your claim to support@paxxy.app, and both parties will try in good faith to resolve it within 30 days.
Agreement to arbitrate. Except as provided below, any dispute arising out of or relating to these Terms, the Platform, or Paxxy's services will be resolved by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (available at www.adr.org). The arbitrator applies New York law, may award any individual relief available in court, and must issue a written decision. The award may be entered in any court of competent jurisdiction. Fees are allocated as provided by the AAA Consumer Arbitration Rules.
Location. The arbitration will take place in the county where you reside, or in Queens County, New York, or by video or written submissions where the AAA rules allow.
Exceptions. Either party may bring an individual claim in small claims court. Either party may seek court relief for infringement of intellectual property rights.
Class action waiver. You and Paxxy may bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. If 25 or more similar claims are filed by the same or coordinated counsel, the AAA's Mass Arbitration Supplementary Rules apply.
Right to opt out. You may opt out of this agreement to arbitrate by emailing support@paxxy.app with the subject "Arbitration Opt-Out" within 30 days after you first accept these Terms, including your name and the email and phone number on your account. Opting out does not affect any other part of these Terms.
This Section survives termination of these Terms.
24. Changes to These Terms
Paxxy may update these Terms from time to time. Paxxy will notify you of material changes through the Platform or by email at least 15 days before they take effect. Changes required by law, or that address fraud or safety, may take effect immediately. Your continued use of the Platform after a change takes effect means you accept the updated Terms. Changes to Section 23 will not apply to disputes already pending.
25. Language
These Terms may be made available in Spanish for your convenience. If there is any conflict between the English version and a translation, the English version controls.
26. General Provisions
No waiver. Paxxy's failure to enforce a provision is not a waiver of it unless Paxxy agrees in writing.
Entire agreement. These Terms, together with the Privacy Policy and any policies incorporated by reference, are the entire agreement between you and Paxxy regarding the Platform, and replace any prior agreements on the same subject.
Severability. If any provision is found invalid or unenforceable, it will be limited or removed to the minimum extent necessary, and the rest of these Terms remain in effect.
Assignment. You may not assign or transfer these Terms without Paxxy's prior written consent. Paxxy may assign these Terms with at least 30 days' notice to you.
27. Mobile Application Terms
The Platform is distributed through third-party app stores, such as the Apple App Store and Google Play. These app stores are not parties to these Terms and are not responsible for Paxxy's services, but they are third-party beneficiaries entitled to enforce these Terms against you. If you download the Platform from the Apple App Store, you also agree to Apple's Licensed Application End User License Agreement.
Parts of the Platform use Google Maps services, and your use of them is subject to the Google Maps/Google Earth Additional Terms of Service.
28. Contact and Notices
To contact Paxxy or send a formal notice under these Terms, email support@paxxy.app.
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