Last updated: October 20, 2026
Introduction
At Paxxy, we are committed to protecting the privacy and personal data of our users, including both drivers and riders. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal data.
Information We Collect
We may collect the following categories of personal data:
- Identification data: name, email address, phone number, and physical address.
- Account information: login credentials, trip history, and payment method (tokenized — we never store full card numbers).
- Location data: precise location while using the app and, for drivers who are online in the Paxxy Driver app, also in the background, even when the app is closed or not in use (only if permission is granted). See “Location information (Paxxy Driver app)” below.
- Vehicle information: make, model, and license plate (drivers only).
- Communications: messages sent to support or between users (when applicable).
Location information (Paxxy Driver app)
- What we collect: precise location (GPS) of drivers using the Paxxy Driver app.
- When: while the app is in use and, while you are online, also in the background, even when the app is closed or not in use. Collection stops when you go offline.
- Why: to show you nearby ride offers, track the ride in progress, calculate the fare, and keep you and your riders safe.
- Sharing: your location is shared with your rider and anyone they share the trip link with during a trip; with nearby riders, as an approximate position without your name, while you are online; with Paxxy's operations and safety teams; with third-party service providers that help us run the app (such as Google Maps and Salesforce); and with legal authorities when required by law. It is never sold and never used for advertising.
- Your choices: you can deny or revoke location permission in your device settings at any time. Without it, you cannot go online or receive ride offers.
How We Use Your Information
We use your data to:
- Provide and improve our transportation services.
- Manage your account and respond to your requests.
- Process payments and issue receipts.
- Send service updates and notifications.
- Comply with legal obligations or official requests.
Data Sharing
We may share your information with:
- Drivers or riders, as necessary for trip assignment and coordination.
- Third-party service providers, such as payment processors, geolocation services, and technical support platforms.
- Legal authorities, when required by law or as part of an investigation.
We never sell your personal data.
Data Security
We apply technical and organizational measures to protect your data from unauthorized access, loss, or improper alteration.
Data Retention
We retain your data only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
Your Rights
As a user, you have the right to:
- Access your personal data.
- Request corrections or updates.
- Request deletion of your account and associated data.
- Withdraw your consent for the use of certain data.
You may exercise these rights by contacting us at support@paxxy.app
Changes to This Policy
We may update this policy at any time. If significant changes are made, we will notify you through the app or website.
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